Learning Outcomes

Role of a Business Administrator

Communication in Business

Planning Communication

Lesson Summary

This module will introduce you to basic equipment and skills needed to operate successfully within a business, especially in a customer-facing environment. These invaluable skills will help you see the importance of the right equipment for the right job along with the right attitude for working with people. The necessity of correct communication styles is also highlighted in this module.

Security and Confidentiality at Work

Minimizing Waste Procedures

The Importance of Teamwork

Team Goals, Norms and Values

This module will cover the essential elements of working in a business environment, and with other team members. You will understand how businesses operate and what processes you may be involved in business environment. This module will also help you learn how to work in a team of quite different people to yourself, which brings its own set of challenges.

Introduction - What is a Diary System?

Minute-Taking

Business Travel or Accommodation

Planning and Organizing Meetings

In this module, we will study key administrative duties and how to use skills to deliver a quality service. Most business administrative tasks can be made easier through the use of technology, so where applicable, we’ll look at how that works in relation to duties you may undertake. This module will also cover how to organize and arrange a business trip or accommodation.

First Assessment

If you do not achieve the required standard after the first attempt, you can re-take the assessment until a successful outcome is achieved.

Consumer and Customer

Customer Service Issues

The Benefits of Customer Service Problems

This module will help you understand the meaning of external customers and the types of products and services relevant to external customers. Within customer service there are many elements which must be organized to make effective customer service happen properly. We will discuss how people are treated and communicated with.

Designing High Quality and Attractive Documents

Preparing for Tasks and Memos

Introduction to Microsoft Office

Microsoft PowerPoint, Excel and Outlook

This module will cover how to produce high quality documents, an exploration of the type of documents you will encounter, some of the processes you might be involved with when developing paperwork, and the technology that can support you to complete these tasks professionally. You will also learn the basic understanding of MS Office including the reasons and benefits of using it.

Second Assessment

Diploma in Business Administration - Assessment

Discover how to deliver top-quality administration services with this free online Diploma in Business Administration.

Diploma in Business Administration

Effective and efficient business administration is essential to a healthy-functioning organisation and this free online Diploma in Business Administration teaches you some essential administrative duties involved in business administration and which skills are necessary to deliver a high-quality service. You will learn all about business operations, which processes you may be involved in as a business administrator and customer service basics.

Getting Started

Review Quiz

In this module, Getting Started, students will learn about getting started. This module will cover the basics of organization skills, resource management, better communication, and time management. This module will help students to manage their time more effectively, be better organized, improve communication skills, and empower themselves, all key aspects of being a successful and effective administrative assistant.

Getting Organized (I)

Demo 1

In this module, Getting Organized (I), students will learn about getting organized. This module will take a look at making the most of voice mail. Making the most of voice mail uses several key steps including, always being professional, using common courtesies, using notes for important issues, having a prepared greeting, and making your message short. The organization begins at your data entry points such as emails, voice mails, and interoffice mail.

Getting Organized (II)

In this module, Getting Organized (II), students will continue learning about getting organized. Now it's time to organize your environment to be more efficient. This module will give you some great suggestions on how to organize your workspace, your tasks, and the people you work with on projects. Keep frequently used materials on your desk, set up a landing area for new work, create a workflow pattern, and minimum personal effects help make an effective administrative assistant.

Managing Time

In this module, Managing Time, students will learn about managing time. In this module, we will discuss how to be a better time manager with some very simple behavior modification. We are all given the same amount of time each day, use it wisely. The work breakdown structure (WBS) document is the key tool, establish intervals of communication before and during the project, and distribute documents to the project team once they are complete.

Getting It All Done On Time

In this module, Getting It All Done On Time, students will learn about getting it all done on time. Ultimately, it is our job to deliver things on time. Prioritizing your work, staying on track, and accurate goal setting are essential elements to you being able to deliver your project or tasks on time. This module will allow you to explore techniques that increase your effectiveness in meeting your deadlines.

Special Tasks

In this module, Special Tasks, students will learn about special tasks. As an administrative supporter, you will be tasked with organizing special tasks that will require precise organization and execution. This module will give you the basics of handling several special tasks that you may encounter. This module will also cover planning small meetings, including meeting objectives, required supplies, reserve a place or room, and notifying the attendees.

Verbal Communication Skills

In this module, Verbal Communication Skills, students will learn about verbal communication skills. Your job as an administrative supporter will place you in many situations where you are speaking with the leaders and decision-makers of the organization. Having sound verbal communication skills is essential in influencing those around you. This module will also cover how listening and hearing aren't the same.

Non-Verbal Communication Skills

In this module, Non-Verbal Communication Skills, students will learn about non-verbal communication skills. Our body language dictates much of what we are feeling inside. Understanding effective body language is essential for an administrative supporter in the process of building relationships through the organization. Body language comprises the majority of how we communicate and cannot be hidden, so it's important to learn how to use it to your advantage.

Empowering Yourself

In this module, Empowering Yourself, students will learn about empowering yourself. Being an administrative supporter leaves plenty of room for empowering yourself. Often times, you are expected to act independently, make decisions, and resolve issues with little or no guidance. Students will learn the importance of being assertive. Being involved, positive, brief, calm, and direct are important skills for the administrative assistant.

The Team of Two

In this module, The Team of Two, students will learn about the team of two. Working as a team with your manager is essential in keeping the lines of communication open and building rapport. A good and positive relationship with your manager is the foundation and support structure that gives you the ability to function independently. Key aspects when working with your manager are trust, communication, positivity, confidence, confidentiality, and being professional.

Taking Care of Yourself

In this module, Taking Care of Yourself, students will learn about taking care of yourself. As we come to a close on this course, a very important topic is yet to be taught. Many of us spend more hours at work than we do at home with our families. The work environment can be a source of well being or a source of stress and unhealthy living. This module will look at ergonomics, stress management, and dealing with a heavy workload in order to learn how to manage the work-life balance.

Administrative Support - Assessment

Master the fundamentals of administrative support with this free online course to become indispensable in the office.

Administrative Support

This course teaches you the basics of organization, resource and time management and communication. We explain how to manage office resources and time more effectively to improve everyone’s performance. We then show you how to improve your verbal and non-verbal communication skills to influence others and empower yourself. This course offers training that can make you a successful and effective administrative assistant or office manager.

Introduction to Office Administration

Organisational and Telephone Skills

Meetings and Conferences

In this module, we’ll introduce you to office administration and its benefits. You will learn about administrative functions and skills such as greeting clients, answering phone calls, conducting research and more. We’ll provide you with various tips on workplace organisation, organising meetings and conferences.

Course Assessment -  Introduction to Office and Administrative Management

Learn about the essential skills required to become a successful office administrator with this free online course.

Introduction to Office and Administrative Management

You've been entrusted with the care of an office as a temporary or permanent administrator. At this point, you're the beating heart of the company. How do you intend to keep the company running smoothly? Learn how to properly manage an office while also exploring various skillsets and techniques for planning, organising, coordinating and overseeing office activities in order to achieve your organisation's goals.

Minute Taking Basics

Standards For Minute Taking

Pre-Meeting Preparation

Organisational efficiency entails careful planning and standardised processes. Taking meaningful minutes of any meeting contributes to the productivity of a team or an organisation. In this module, you will be introduced to the basics of minute taking. You will learn about the key tenets of pre-meeting preparation and the roles and responsibilities of a minute taker at this stage. You will understand why it is important to know the pre-approved standards and layout options for taking minutes.

During and After the Meeting

Personal Development

Minute taking is a definitive skill and is quite often considered an art. A minute taker requires specific skills such as proficiency in grammar, spelling, proficient use of relevant technology and active listening. This module will teach you the roles and responsibilities of a minute taker during and after a meeting. You will also learn about the personal development skills for a minute taker and the exercises given within the topics will enable self-reflection and help you to gain confidence.

Course assessment

Acquire a sought-after skill by learning how to take top quality meeting minutes effectively in this free online course.

Taking Meeting Minutes

Learn the finer nuances of becoming a proficient minute-taker in this free online skill development course. The structured course content will explain the basics, standards and content of meeting minutes. Master different layouts and see how to share and file minutes. You will also be able to focus on developing some of your personal skills. This is a useful course for those looking for a successful career in administration.

Introduction to Human Resource Management (HRM)

Role of Communication in HRM

Strategic HRM Plans and HR Plans

Compensation and Benefits

In this module, you will learn about human resource management and the role of the HR manager. This module will also teach you what employees expect in a workplace environment.

The Recruitment Process

Job Analysis and Job Descriptions

Recruitment Strategy

In this module, you learn about the Recruitment Process and various topics such as Job Analysis, Job Descriptions, and Recruitment Strategy.

Overview of the Selection Process

The Interview Process

Testing and Selecting

This module educates you about the Selection Process, including subjects like the Interview Process, Testing, and Selecting.

Diploma in Human Resources - First Assessment

Training and Development

Types of Training Delivery Methods

Types of Performance Appraisals

Managing Poor Employee Performance

Employee Separation

In this module, you learn about Managing Employee Performance, and it covers topics such as the Types of Performance Appraisals, Managing Poor Employee Performance, and Employee Separation.

Organisational Culture

Managing Change

Theories of Motivation

Management Styles and Employee Motivation

Managing Employee Retention

In this module you learn about Managing Employee Motivation and Retention, and it covers topics such as Theories of Motivation, Management Styles and Employee Motivation, and Managing Employee Retention.

Diploma in Human Resources - Second Assessment

Diploma in Human Resources (HR) - Assessment

Learn the important functions and practices of human resource professionals in this free online diploma course.

Diploma in Human Resources (HR)

This course teaches you how to hire, train and motivate staff effectively. Human resource (HR) departments exist to create and maintain productive relationships between employees and their organizations. Sensitive HR management is essential to the success of any organization, making HR managers extremely important in getting the most out of employees. Sign up to polish your HR management skills and increase your value at work.

Overview for the New Administrative Assistant

Daily Routine

Telephone Usage

Anatomy of a Meeting

Keeping Accurate Records

Office Equipment

This module will teach you all you need to know about hiring an administrative assistant. You will also explore simple telephone and voice-mail etiquette and how to organize meetings. The methods of keeping records and operating basic office machinery will also be discussed.

Administrative Assistant Training - Assessment

Train as an administrative assistant in this free online administration course that explains how to organise an office.

Administrative Assistant Training

One of the most crucial roles in every firm is that of the administrative assistant. This course teaches you all you need to know to start a career in this field. We explain how to act and behave before or after being hired and lay out the daily duties of an administrative assistant. We then cover telephone etiquette and basic filing techniques before showing you how to organise meetings and conferences and use office machinery properly.

This module introduces you to the basic equipment and skills needed to operate successfully in business, especially in a customer-facing environment. These skills will help you see the importance of the right equipment for the right job and the  right attitude for working with people. The necessity of correct communication styles is outlined.

This module lools at key administrative duties and how to use skills to deliver a quality service. Most business administrative tasks can be automated by using technology, so where applicable, we’ll look at how that works in relation to duties you may undertake. also covered are also  how to organize and arrange a business trip or accommodation.

Business Administration - Communication and Planning - Assessment

Discover key business administrative duties, such  organizing meetings and business travel with this free online course.

Business Administration - Communication and Planning

This free online course in Business Administration - Communication and Planning, will teach you about some important administrative duties, and how to use various skills to deliver a quality service. You will cover everything from the effective use of technology in administrative tasks, communication skills in a business, organizing meetings, taking minutes to planning business travel and remaining within budget.

Introduction to Office Procedures

Office Support Systems

Communication in the Workplace

In this module, you will discover the skills, processes and equipment organizations use to successfully achieve their goals. We will discuss office support, the responsibilities of the receptionist and effective communication skills. You will learn about different office personnel and their roles in the establishment.

Office Procedures in the Modern Workplace - Assessment

Explore the inner workings of the modern workplace and pick up office administration skills in this free online course.

Office Procedures in the Modern Workplace

As businesses grow and technology evolves, the administration practices used in modern offices change. Highly skilled and motivated office professionals create productive workplaces and are in high demand. This short course covers the basics of office operations and explains how to communicate effectively in the modern workplace to help you reach your full potential. Sign up to polish your CV and take the first step towards white collar success.

Business Administration - Working with Customers and Teams - Final Assessment

Discover the essential skills needed to work with customers and team members with this free online course.

Business Administration - Working with Customers and Teams

Dealing with various kinds of people in various settings forms part of most lines of work, but not more so than in Business Administration. This free online course covers the essential elements of dealing with customers and teams within the business environment, how to make the most of these professional relationships and how to build and sustain an efficient and effective work environment in order to optimize productivity.